Real Stories from Well Supported Families

"They were beyond amazing. So supportive to myself and my husband during a very stressful newborn period. Thank you for coming to the rescue."

"Kelly was lovely. She made us feel at ease, would do her best to ensure our baby was settled when she left and was all around exactly what we needed."

"The overall experience was exceptional from start to finish.  Customer service, communication, and our extremely professional and kind postpartum specialists were all above and beyond expectations."

"Tara is truly gifted when it comes to taking care of new moms and newborns. All the logistics were easy to arrange, and she was prompt with communication. She provided excellent care for our newborn and was so helpful in terms of washing and laundry. We are so grateful for her support and services during what is a very vulnerable time in any family's life."

"Dylan was an excellent night nurse and I'd recommend her to anyone. She was warm and immediately put me at ease. Dylan answered my many questions about infant care and sleep and, in fact, did her job too well - after we took her suggestions our baby began only waking up once in the night so we no longer needed a night nurse at all!"

"We had the pleasure of working with two team members. Toireasa was so kind and attentive. She knew what we needed before we figured it out ourselves, and had such a gentle way of showing us new things and making suggestions. Our baby was always happy and well-rested when Rachael stayed with us. I'm still making good use of her suggestions."

"The care (both practical and personal) and professionalism of this agency are top-notch! Truly, hiring a night nurse was the best decision we could have made. It has allowed us to have an enjoyable experience parenting twins and we are able to be calm, competent parents because of the care we received and the sleep we got! We will be forever grateful for her calm, positive presence."

"It was great having Jill at home with us the first few weeks. She was extremely caring to both me and the baby. Having someone there to support you through breastfeeding and recovery is priceless. The way she cared for our baby was fantastic. She was so loving and took the time to establish a great routine that I could then manage on my own later. On top of that, she was sensitive to and understanding of family dynamics."

"Researching night nurses, I was looking for an established, professional agency. Your website gave me confidence that your business was well-run. As the first point of contact, Karina was friendly, responsive, and informative. The other agency I interviewed didn't seem as well-run and wanted to charge  $100 just to match us with a night nurse. I felt Well Supported Family would be a better experience."

"Wonderful experience. This is the second time we've used Well Supported Family and the nurses for our daughter in 2019 and our son in 2022 were both fantastic. They are professional, knowledgeable, warm and compassionate, and we have recommended them to our friends many times".

"Kristin and her team were absolute lifesavers. Our initial coverage fell through last minute and Kristin was able to put together a schedule and a duo of two magnificent ladies that were able to provide night care for our newborn. Our little one now sleeps through the night and we highly recommend Well Supported Family."

"As a brand-new mother of infant twins, Well Supported Family saved us. I never wanted a night nurse but the sleep deprivation became too severe. When we had an emergency, they enabled us to maintain sanity and, most importantly, the health of our babies. Our twins always woke up happier when the night nurse came."

"Well Supported Family was a pleasure to work with! Kristin was extremely responsive to our (somewhat last minute) inquiries about getting help with our new little one. The first night Heather was with us our son visibly relaxed as soon as she held him. She allowed us to get some much needed sleep. We were so fortunate to have found them!"

"With bags under our eyes and at the ends of our wits, Karen first came to save us in our first week as new parents. Her serene confidence and excitement to help newbies like us put us at ease; we knew we had found someone special. She combined the wisdom of years of expertise with her utmost respect for how we want to care for our little one."

"We got several nights of overnight nursing as a baby shower gift for our second son. Our night nurse immediately put us at ease with her calm, competent presence. She took our lead, but also helped soothe him so I got far more sleep than I'd have thought possible. I slept incredibly soundly between nursings, knowing she was watching over him! Such a wonderful gift for a mom!"

"Being first-time parents without family close by, we knew we needed help, but were also nervous to hand our newborn over. Well Supported Family was recommended to us by an RN. Dylan was so fabulous, we extended our contract 2 or 3 times. As a mental health clinician, I know how important sleep is for mental health and self-care. They allowed us to be functioning, present caregivers in those first few months. Priceless!"

"Beyond the actual service of having a night nurse (which is a gift from god), I felt very supported during the initial conversations with Kristin. As a new mom, I loved the information packet. I think everyone should consider having help - even if it’s just one night a week for a few weeks. I had help 3 nights a week, a good balance of doing it ourselves and having help. You have built a fantastic team of caregivers/doulas."

"As first-time parents, we were overwhelmed and over-tired our first week home with our newborn. Kristin responded with great urgency, finding us a nurse for that very evening. Dylan, was calm, knowledgeable, and so loving with our little girl. She not only helped us get some sleep, but also educated us on newborn sleep. Our nights have been much better since Dylan offered her wisdom and skill!"

"They were truly lifesavers--positive, patient, and caring. They helped us get our daughter on a good schedule, helping her sleep better both at night and during the day. She helped us work through her early fussiness and get her to nap better. Also, they offered me emotional support and validation as I struggled a lot with PPD."

"I really feel that it is important to have the same person coming to your house each night, it sets your mind at ease. We were able to get to know the women that were taking care of Cornelia and trusted them. If she was not able to make it that night, there was a good chance that the service was able to find someone else."

"Not only did Tara give me the support I needed after my second child, but also helped build my confidence. She is reassuring, gentle, and professional. I am someone who has a hard time trusting others to care for my children. After the first night I realized she is totally capable and trustworthy."

"Well Supported Family had availability on such short notice as well as quality of training and care from their night nurses. Caitlyn was fantastic...she loved our baby and put so much thought and effort into caring for him and his parents!" 

"The staff at the agency offered several opportunities to provide feedback which helped to build trust, and both of the women who came also asked for our feedback."

"Karina's knowledge and professionalism, combined with her warm, kind presence, made us very comfortable having her in our home caring for our little one. It was extremely valuable to have the peace of mind that I would be able to get a good night's rest when she was here."

"Diane made the transition from a family of 4 to a family of 5 seamless. She was so helpful not only with the baby but also with our older children, and she helped with whatever we needed. It’s clear she’s passionate about working with infants. She stayed with us for 10 days and felt like a part of the family!"

"Robin was a godsend, taking care of our little boy overnight one or two days a week for nearly three months. It gave us peace of mind to know that she was caring for him while we caught up on much-needed sleep. We also really appreciated and benefited from her helpful sleep recommendations."

"Tara was with us for 8 weeks, including our first 24 hours, and it felt like she was part of our little family. Our baby had jaundice and we had to be on a pretty intense feeding schedule. Tara was there to support us every step of the way, providing insight from her vast knowledge and experience, along with care and compassion."

"Kristin is literally the baby whisperer! We had her for 2 months, took a break, and then had her come back a few nights per week once I went back to work. She was a huge source of support in the first months—a time that is most vulnerable and stressful for new parents. She is also a wealth of knowledge and shares her knowledge in a very judgment-free manner."

"Kristin replied right away and helped put my mind at ease by scheduling Shannon for our family. Shannon is remarkable! She is extremely thoughtful, positive and knowledgeable. She gave our family support and I felt that she truly cared for my newborn. I couldn’t recommend her highly enough! I am very happy that I found Well Supported Family."

"We learned so much from the Well Supported Family (from swaddling techniques to napping schedules) and are so grateful that they have been a part of our lives. If you are expecting and are considering overnight care, you will not find a better option out there. They are the best!"

"Allie took exceptional care of our son over his first 12 weeks. She was always very prompt in getting to our house, checking in on how my husband and I were doing. She looked after our little one with great care (always washed her hands, was great at soothing him, sanitized bottle parts, etc.). Leaving someone alone in your home with your baby is hard to do and Allie made us 100% comfortable."

"Jill was with us the first night I came back home from the hospital and provided great care for the first month. Any time I had a question, she would always provide her thoughts but also emphasize that it was up to us to make the final decision. She always arrived a few minutes early, and she would diligently track the timing of feeding, diaper change, amount of feeding, etc. Jill was a caring, competent night nurse."

"Well Supported Family is clearly run "as a business". It was very easy to communicate by e-mail, pay invoices online, and we found them to be extremely responsive and professional. These sorts of formal structures speak to Alex and I as hallmarks of quality, which made us feel at ease. It was obvious we were dealing with professionals and that's the experience we wanted."

"Jill was very attentive to our newborn twins, one of whom needed extra TLC due to reflux. She was very knowledgeable and caring with them. It is very clear that she LOVES babies and working with them. Thanks to Jill the twins sleep very well at night now. We will missing having her here."

"The feeling of "not being alone" was such a game changer. Kelly, our doula, was such a rock for us during our first few weeks home! Without pressure or judgement she guided us into a much smoother and efficient routine. There was no question she left unanswered and always went out of her way to be sure we were satisfied. Not to mention our little babe absolutely loves her!"

"Your night nurses are outstanding. I was impressed to have someone with a nursing degree and years working in a hospital NICU. I had 100% peace of mind letting our phenomenal night nurse take over so I could get some rest. I was a little nervous about the thought of having a stranger sleeping in my home, but her demeanor and kindness quickly put me at ease and I was able to relax."

"We choose Well Supported Family because I had a great initial conversation and immediately felt heard. We had a fabulous experience with our night nurses and their nanny placement services! They became the "night time" Mom for our daughter and I am forever grateful! Karina answered every question we had about nanny placement and was able to help us figure out exactly what kind of Nanny we needed."

"Jessie was outstanding. Her gentle, calm demeanor was perfect for what our twins needed. She was knowledgeable and helpful during a time when we were both extremely sleep-deprived. We would highly recommend Well Supported Family to other growing families!"

"Our experience was so positive we expanded our time from 10 days to 3.5 months! Our daughter began sleeping through the night, and we learnt so much about baby care and development. Kristin, the owner, is amazingly responsive, kind, & does backflips to make her clients have the schedule they need. We cannot recommend strongly enough that you work with Well Supported Family."

"Cait was warm and supportive in a way I would never could have imagined. Instead of showing me what was best, she always empowered me to know and learn what was best for the twins. She made us able to be more present on "our nights" and better parents in general. This is the most sound investment we have made for our family to date. Kristin was extremely supportive and flexible. We can not recommend the company more!"

"Friends recommended a night nurse as the best gift ever. We assumed that meant a few nights of good sleep, but that doesn’t come close. Karen gave us rest when we needed it most - along with patience, advice, humor and guidance. She was the safest pair of hands imaginable for us to entrust our little human."

"I was so fortunate to have Vanessa’s help with my newborn our first week home. She is so compassionate and supportive. Vanessa provided great support on nursing, infant bathing, and remedies for baby’s upset tummy. As a single mom this service was the best gift I could give myself and my child."

"We learned so much from Well Supported Family (from swaddling techniques to napping schedules) and are so grateful that they have been a part of our lives. If you are expecting and are considering overnight care, you will not find a better option out there. They are the best!"

"Kristin is the best! You do not need to look any further. Always on time, always there to help, and when mom needs sleep more than anything, she is trustworthy. This is the night nurse you can welcome in your home. Absolutely the best."

"We used Well Supported Family to help with two overnights for our 13 week old during my first week back to work. I was concerned our baby wouldn't take to someone other than us at night, but she knew exactly how to soothe him, and teach him to self-soothe. After two nights with her, he's going to sleep on his own and I'm finally getting more than 2 hour stretches of sleep!"

"Karina was professional, helpful and kind! Well Supported Family was incredibly communicative, flexible and proactive in ensuring we were happy as a family. The team was always helpful in trying to accommodate our requests and making sure our time as first-time parents went as smoothly as possible. We highly recommend them!"

"Knowing that at the end of the day, we would have a trusted, knowledgeable expert watching over our baby and helping us get a good night's sleep was sometimes all we needed to get us through those early days of exhaustion. If you are considering overnight care, you will not find a better option than Well Supported Family."

"They were supportive, positive and knowledgeable, with great advice on common baby ailments. They were so capable helping us care for my son after a small surgery. They were also able to help with breastfeeding, swaddling and when to start tummy time. We highly recommend Well Supported Family."